help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 battery and screen issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-18-2022 23:41 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

‎02-18-2022 23:41 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

My Charge 4 is 12 months old

Recently the battery died so I put on charge for a few hours but when I returned to it, it still wouldn’t switch on. Left overnight but still the same the next day. 
Green sensor still flashing on back so managed to reset and sync and it seemed to work ok

The next day the battery had gone completely flat again (normally lasts a few days). Recharged, worked for another day, the. The screen went completely blank and the only way to get it working again is to reset it??

Worked absolutely fine up until this point. Is it completely dead????

Thanks

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-19-2022 06:54 - edited ‎12-26-2023 08:21

‎02-19-2022 06:54 - edited ‎12-26-2023 08:21

Hi there, @Louise1985. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. We‘re taking your comments and sentiments in regards to our products into consideration.

It seems like the battery might not be charging properly. With that said, I'd recommend taking a look at this help article Why isn't my Fitbit device's battery charging?

If the issue persists after a few days, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎02-19-2022 07:57

‎02-19-2022 07:57

Hi, Contact Fitbit Support because the warranty is only for one year with a 30 day grace period. If they can’t help

you fix the problem, hopefully you will fall into the grace period for a replacement. Good Luck

Best Answer