Charge 4 battery is draining quickly

[DeanLH]

I went swimming two days ago and my Fitbit Charge 4 will not hold a charge for longer than 10 minutes.

I have cleaned it very well. I even sealed it with silica packets over night to get out any moisture. Nothing works.

When it's plugged in I can do things. I have rebooted several time. Deleted the data and restarted. Nothing is working. Why would the Fitbit break being in five feet of water?

Thank you, 

Dean

Moderator Edit: Clarified subject

[Julia_G]

Hi, @DeanLH , it’s possible that overnight was not long enough.  I would suggest putting it in with silica - or a bag of uncooked rice works well - for a couple of days to make sure it is really dry.  After that plug it in to charge fully, and give it a restart (instructions here )

If after a longer period to dry, and a restart, you are still experiencing the same issue, I would suggest getting in touch with Fitbit Customer Support on contact.Fitbit.com .

[DeanLH]

Right now I have it vacuum sealed with wrist bands and five silica packets. I might try replace the bands, in the event they are causing the drain somehow.

Really upset this divice has broken so easily when I have had zero issues with it this far.