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Charge 4 battery issues

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‎10-15-2021 02:27 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

‎10-15-2021 02:27 - last edited on ‎12-14-2022 16:06 by Fitbit Moderator

Hello,

 

My fitbit doesn't seem to want to work anymore. 

 

It likes to charge but doesn't show the charging status on the screen, only the app. 

 

The battery dies soon after taking it off charge.

 

It's not recording things properly, because the battery dies as soon as I take it off charge, or perhaps a few minutes after. 

 

Can I get help? 

 

Moderator Edit: Clarified subject

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‎10-15-2021 04:37

‎10-15-2021 04:37

Hi there, @JaneViol. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4. I understand where your concern is coming from. 

 

If you haven't done so yet, I recommend taking a look at the following help articles for a complete troubleshooting steps:

 

Why isn't my Fitbit device's battery charging?

Can I extend my Fitbit device's battery life?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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2 REPLIES 2

‎10-15-2021 04:37

‎10-15-2021 04:37

Hi there, @JaneViol. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 4. I understand where your concern is coming from. 

 

If you haven't done so yet, I recommend taking a look at the following help articles for a complete troubleshooting steps:

 

Why isn't my Fitbit device's battery charging?

Can I extend my Fitbit device's battery life?

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-03-2022 06:59

‎03-03-2022 06:59

Hello.  I have had the charge for for a little over a year.  My battery suddenly started die in just a few hours.  I contacted customer support a month or so ago, went through all of their suggested fixes (gps setting, screen brightness, reset etc.). Nothing worked.  Support than basically said well too bad you are out of warranty.  They did send me discount code to use on their site, but could only be used on some units and not on anything they already had on sale.  What a waste of time and poor support.  I suppose I will move to another manufacturers product. 

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