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Charge 4 blank screen but still syncing

‎02-24-2025 01:21 - last edited on ‎02-28-2025 13:13 by Fitbit Moderator

‎02-24-2025 01:21 - last edited on ‎02-28-2025 13:13 by Fitbit Moderator

My Fitbit Charge 4 has a completely blank screen and no amount of pressing buttons or swiping shows anything.  It is however still communicating my data to the Fitbit app.  

 

Moderator Edit: Clarified subject

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‎02-24-2025 06:45

‎02-24-2025 06:45

@JacquiW63   Please try restarting your Charge 4 this way:

  • Plug your charging cable into a power source
  • Attach your Fitbit to the charging cable
  • It should vibrate
  • Press and hold the button for eight seconds
  • Your Fitbit should vibrate again with its restart

I hope you get the smiley face after the restart.  If the screen stays blank, then I think your screen failed.  This can happen with older monochrome screens.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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