Charge 4 blank screen

[Kannaman]

The screen on my charge 4 has gone black. I´ve tried to reset it using the charger but after the smiley face turns up the screen goes black again. 
In one thread I found the suggestion was that I removed the charge 4 from the Fitbit app and my phone and tried to recennect them again. That works fine until I´m supposed to enter the four digit number in the app that shows up on the fitbit´s screen because I can´t se the numbers on the screen.
Stupid me didn´t try the solution that works for some people, change the clock face in the ap and then change it back again to get a bright screen. But now everything is black and fitbit is basically ´bricked´.

Update: I should add that when the fitbit is in the charger and I press the button it basically vibrates all the time.

Moderator Edit: Clarified subject & Merged posts

[CuteBellacat1]

That is exactly the same thing that my watch has done it’s totally black I can feel it vibrate when I go to charge it but you can see nothing I tried to change the face prayer suggestion it says on my phone that it changed but my watch face is still black did you get any help

Update: Mine vibrates too but still black

Moderator Edit: Merged posts

[CAL33]

Mine is black too, no response to reset but can still count the steps and syn to App

[Kannaman]

I actually couldn't wait to get a reply so me and my Mrs. have just been to
the electronics store and bought ourselves a new Fitbit Versa 3 each.

[Crazygamer53]

Hi, Good luck with your new Versa 3’s, Did you try contacting support, if you were still under warranty they would have offered you a 50% coupon off another device.  The Charge 4 has many defects, one of them being the blank screen.  Mine went blank 3 months after the warranty ended, & I had the same  problem when I tried to reconnect mine, I ended up taking it into a totally dark room & was able to see the faint numbers, but it still didn’t fix the screen. I don’t know anything about the Versa 3 but I hope that it has a whole lot less problems for you then the Charge 4 did and last way longer than the warranty does. Let us know how it compares to the Chage 4. 

[Kannaman]

Hi and thanks!

I haven't bothered contacting the support yet, might do it after the weekend.

So far I'm pleased with my Versa 3. Of course it has its pros and cons. I like the more 'wrist watch like' look and the colour displayand most shops calls it a smartwatch and not an activity bracelet. Setting it up for the first time was quite easy. You can use Google assistant on it to make calls but if someone calls you can answer the call with the Versa but the sound is heard in your phone, or maybe it was the other way around. I've been fiddling with it a bit and get confused.😀 Of course you can use Google assistant for the usual stuff too. You can't edit the list of activies like you can on the charge 4 where my activities were in the order I wanted them and some activities were removed from the list. Versa 3 has them all in a long list and you have to choose manually. Some activities, like running, walking and biking are automatically tracked if you do them for 10 minutes or more but that's just like on the charge 4. The strap seems OK and is easy to change. There are also a lot of watch faces to chose from and they're very informative.of course it has Fitbit Pay and it's water resistant down to 50 meters. 

A new Charge 4, which in my opinion is better than Charge 5, for instance Charge 5 doesn't count stairs ,would have cost me approx. 99 Euros, when I bought it about a year ago it was 160 Euros. For 160 Euros you get the Charge 5 nowadays. I paid 199 Euros for the Versa 3 instead. It seems like value for money so far. 

[Crazygamer53]

You may have a 2 year warranty where you live. The US cost on a Versa 3 is $230. If you are under warranty you can purchase the Versa 3 from Fitbit with the 50% off  & return the one you bought  to the store ( depending on their return policy) & save some money, or maybe try talking Support into giving you a free extended warranty on the Versa 3.  You are a good Fitbit customer, many of us don’t want to try another Fitbit for fear of them lasting only a year.  The Versa 3 or the Sense are the two that I was thinking about because the floor count is important to me, I’m just not sure if I want to invest in another Fitbit. For now I am on my second Charge 4, the band attachment already broke on this one, hoping every day it is still working when I wake up. Enjoy your Versa 3. Wishing you all the best! Stay safe! 

[Kathabot]

Hi there, I have that exact problem, I’ve tried pretty  much everything but nothings worked, this has been going on since last March and since summer I’ve been trying to call Fitbit to ask them for a new Fitbit or at least some advice, baring in my mind, the Fitbit was only a year old last august (2021), however I’ve always been put on hold and then after a while the call ends. How are you doing with your Fitbit, did you get anywhere with it? 

[Kannaman]

Sorry to hear about your problem.

My problem started a week or so ago and then today it went completely
black. Before that the screen light changed from normal to dim by itself. I
haven't found a way to solve the problem so I went and got myself a Fitbit
Versa 3 instead. I might try to get in contact with the support next week.

[Kathabot]

Just glad to have this forum, it’s nice to get that contact with other people with the same problem. 

I would try talking to them, it’s not fair to have to just buy a new one for the sake of it. Do you have an email for Fitbit, I really can’t find one.

[Kannaman]

Can't find an email either. I guess the best shot is to try and contact
them through the chat.

[Kathabot]

Yeh good point, I just tried emailing them by replying to the email used for Fitbit weekly progress emails 😂. Unfortunately didn’t work, no surprise really 🤷‍:female_sign:

[Crazygamer53]

The only way that I was able to email them was after I called them for help when my screen blacked out and the tech told me there was no fixing it & referred my case to another. They email and said  sorry, your not under warranty but here is a 35% coupon off another device. I responded to their email with my “thoughts”,  they would respond back with pre worded text based on my email,  I did that for 6-7 times. Each email response was from a different person, each had a pre worded company correct response, no one cared about the problem, no one thought that Fitbit should take responsibility for their defective devices.  The last person acknowledged that it was an unexpected problem that they were aware of.  But if anyone is under warranty and want to stick with Fitbit contact Support and take advantage of the 50% coupon or a Charge 4 replacement pebble. 

[Kannaman]

I recognise the problem with the support. We have a pair of Fitbit scales
we had trouble with and after a long history they finally decided to give
us avsågs of new ones.

[Crazygamer53]

How did you get to be so “lucky” to have 2 scales and 2 Charge 4’s malfunction?
I cringed when my 2nd Charge 4 broke, I have a Fitbit Zip, One, Alta, Alta Hr, Inspire and a Charge 3 that all work to this day. I’ve only bought a new one to upgrade never because it stopped working. I think the problem with the devices as well as their customer support started when Google took over. I never had a problem till now and am disappointed in them. I hope that you have a positive response from Support once you contact them and that you and your wife will be happy with the Versa 3.

Sent from my iPad

[Kannaman]

I've had one malfunction with my Charge 4 but it's become worse during the last week, sorry if I was unclear. The scales are another story. We have a Fitbit Aria Air and at first it synced fine with the app (android) when you got on the scales. For some reason it stopped doing that, I think it was after en app update, and I found an official app from Fitbit to upgrade the firmware in the scales. At the same time my wife was in contact with the support and according to them I shouldn't use the upgrading app. Then why was it in the app store? Well anyway it didn't help as the scales still wouldn't sync automatically. Anyhow I finally sent the scales to Fitbit's office in the Netherlands from Sweden and got a new pair in return. Still didn't sync though. The only way to get the scales to sync automaticall with the app is if I force shutdown the app, start it again and then weigh myself. Not a whole lot of trouble but I think the scales and the app should work perfectly together as they're both from Fitbit.  

[Crazygamer53]

I misunderstood, when you said you had bought a Versa 3 for both you and your wife, I assumed knowing the track record for the Charge 4  that you both had one and they both failed, I should not have assumed.  Looking at the Forums on the Aria, I think your syncing problem is a know problem for many. At least they sent you new scales and not refurbished ones, but yes it would be nice if they worked the way they were supposed to.  Enjoy your evening! 

[Shelschneider]

After a week of battery issues, I'm seeing nothing but a black screen too. I contacted them on Twitter. I'm hoping I can get a replacement because I received this one as part of a medical research program.

[Crazygamer53]

If you are within the warranty they should offer you  a replacement pebble or 50% off another device.  Keep in mind that the replacement will most likely be a refurbished one and the warranty on that one ends when your original one would end. You can ask Support when that will be if you don’t know. Did you try changing the clock face, that sometimes helps.   If you decide to go with a new device, read through some of the product forums threads  first to see what problems the device may be having before you buy. **ahem** luck

[Kannaman]

I actually got hold of a Fitbit agent through their support chat today and after some chating and testing it turned out it was a warranty matter. Found my receipt and today was exactly one year ago I bought my charge 4. I got instructions on how to send it to Fitbit so I'll send it to them tomorrow. I assume I'll get a new or refurbished one in return. So all is welll that ends well. 🙂