Charge 4 blank screen

[Tam85]

Fully charged. Screen stays black. It vibrates when I try a restart /hard restart, but nothing happens.  It just stays black. Please help!

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Tam85. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

[Tam85]

Nothing worked.  What can I do?

[Songbird1116]

I have the same issue! Fully charged but screen is black. Multiple troubleshooting efforts including changing clock face… Nothing is working!

[Lols43]

Hi,

anyone get an answer?? same with my charge 4, done restart, changed brightness in settings, can go blank and then just vibrate. fitbit wont entertain me as its out of warranty

[willjoe]

In many cases, you can solve a black screen on your Fitbit. Try one of these 3 solutions:

Connect the charger and charge your Fitbit
Reset your Fitbit
Disconnect the Fitbit

Regards,

Diana

[Tam85]

No. They just want you to buy a new one.

This is the second time in a row that my watch broke exactly as the warranty ends!! Ridiculous. Not buying another fitbit,that's for sure 

[Lols43]

I have done the first 2. 

Do you mean unpair by disconnect? I've done restart and  connecting to charger and reset. Nothing works.

[StevieWalker]

My Charge 4 has a black screen.

When I attach charger and hold button I get very faint smiley face.

I can't go to settings because the screen is blank.

I've sent down various clock faces and the tracker vibrates.

iPhone app says battery is full.

Any suggestions?

[Kadda_Lala]

Since yesterday morning, I have been experiencing the same problem with my Fitbit. I charged it overnight and the last sync on my phone at 5am showed that it was fully charged. However, since then, it has been impossible to sync with my phone. The screen stays black and even after performing a hard reset, I only get a smiley face and it just vibrates.

I also cannot change the clock because it is not synced. What can I do?

My Fitbit just turned two years old, so buying a new one is not a serious solution.

[Sheriljordan]

Did you ever get an answer that works?   I can get the screen to come back if I mess with it long enough, and I've tried the restart, the clock, and the sleep stuff. None of it has made any difference, and the watch is currently dead for all practical purposes.  It does vibrate when I attach it to the charger, but it has been doing this for weeks now and I'm pretty frustrated.  The stupid thing isn't even three years old.  At this rate I'm ready to go back to a traditional watch and let my phone count my steps. 

[StevieWalker]

No, still the same. I'm using it without the screen, it's sending the data
back to the app. Would love to get it fixed though if anyone knows what to
do

[Kadda_Lala]

No, nothing has changed for me either. The watch remains black and doesn't send any data to the phone even when charged. However, I wrote to the support, and miraculously, the watch was still within the warranty period.

[StevieWalker]

I/ve taken your advice and written to support.  Their autoresponder says:

Due to recent events affecting our operations, we may need more than 7 business days to respond.

We'll hope for the best!

[AndreaFitbit]

Thanks for getting back to us and for your feedback @Tam85, we appreciate your comments.

@Songbird1116, I went ahead and created a case on your behalf. You can check your email.

@Lols43, I'm sorry to hear that your tracker is out of warranty and noticed that you already got in touch with our team.

@willjoe, thank you for your advise.

@StevieWalker, you'll receive a response from our team.

@Kadda_Lala, I noticed that you already got in touch with our team.

@Sheriljordan, I also created a case on your behalf.

Thanks for reaching out regarding this situation with the Charge 4. In this case, please be so kind to contact and report this directly with Fitbit Customer Support. They will help you out! We will be closing this thread, there will be no option for future replies.