Charge 4 blank screen

[Megan5194]

I’ve seen others say they had a blank screen on their charge. My grandparents never set theirs up because of this and I’m trying to sort it but nothing is working. I don’t know how long ago they bought it so can’t return it. Is there a pin hole or anything for a factory reset?

[MarioSFitbit]

Hi @Megan5194 and warm welcome to the Community! 

I appreciate your message, and I'm sorry to hear that your grandparent's devices are showing blank screens. This is not the experience we want for our customers, and I can understand your feelings about this situation. 

Please take into consideration that some Fitbit devices have small holes for sensors such as the microphone or altimeter. Don’t attempt to restart your devices by inserting any items, such as paper clips, into these holes as this can damage your Fitbit devices.

In order to better understand the situation, could you please confirm if you see the green lights back of the pebble? Are the devices still transmitting information to the Fitbit app? 

To restart the Charge 4, please follow the steps shown here: How do I restart my Fitbit device?