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Charge 4 blank screen

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‎04-04-2023 06:01 - last edited on ‎04-05-2023 06:15 by Moderator Alum

‎04-04-2023 06:01 - last edited on ‎04-05-2023 06:15 by Moderator Alum

My Charge 4 screen was blank & no response from the side button or when connected to the charger. However, steps were still being counted on the App. As there was no display the battery life was longer than usual. After a week the battery was completely discharged & when connected to the charger the screen worked and I was able to reset the device.

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‎04-05-2023 01:39

‎04-05-2023 01:39

To restart press and hold the button on the left of its screen for 8 seconds. When you see a smiley icon and the tracker vibrates, your Charge 4 has restarted. It should be ready for action now.

 

Regards,

Rachel Gomez

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‎04-05-2023 06:14 - last edited on ‎02-12-2024 08:47 by Fitbit Moderator

‎04-05-2023 06:14 - last edited on ‎02-12-2024 08:47 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Coolum-beach. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 4 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this. Thanks for confirming that you were able to get the screen back to normal again and for sharing the steps that worked for you. 

Davide | Italian and English Community Moderator, Fitbit


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