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Charge 4 blank screen

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‎09-24-2023 16:59 - last edited on ‎09-25-2023 06:58 by Fitbit Moderator

‎09-24-2023 16:59 - last edited on ‎09-25-2023 06:58 by Fitbit Moderator

My Charge 4 was working fine and then all of a sudden the screen is blank and it won't even vibrate when I try to get it to come on or even put it on the charger. I've checked my app and it's still syncing to my phone, I don't know what to do.

Moderator Edit: Clarified subject

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‎09-25-2023 06:59

‎09-25-2023 06:59

Hi there, @Beth_Montroy. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4. 

Since your Charge 4 is still syncing, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-25-2023 06:59

‎09-25-2023 06:59

Hi there, @Beth_Montroy. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4. 

Since your Charge 4 is still syncing, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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