Charge 4 brightness changes

[Stuarta99]

I came on here to find out why my Charge 4 keeps changing to dim. I did find a post which has been closed and I assume it's a common issue with no fix?

[ManuFitbit]

Welcome back to the forums @Stuarta99. 

Thank you for taking the time to share the details regarding this difficulty with your Charge 4.

Please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

If the above doesn't work, please check if your Charge 4 is in sleep mode. When the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

For more information, see How do I navigate my Fitbit device?

[Acmesarah]

I've had the same problem with multiple versions of the Charge 4.  The last one was dim, straight out of the box.  I've now replaced it but unfortunately it has stopped charging after one week!

[Stuarta99]

I've had my Charge 4 since new so a few years now but it clearly doesn't appear to be happy.

Today, while out walking, it was showing as normal, but I couldn't see anything on screen unless I shielded it under my jacket. My wife's Charge 4 was fine.

[ManuFitbit]

Thank you for the response and welcome to the community forums @Acmesarah.

Welcome back to the community @Stuarta99.

@Acmesarah sorry to know the kind of difficulty that you are experiencing with the device. I'd ask you to confirm that you are following all the steps listed in this help article in order to troubleshoot the device.

@Stuarta99 I'd suggest you please take a look at the points listed above.