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Charge 4 button stuck

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‎06-02-2022 19:04 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

‎06-02-2022 19:04 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

I pressed the button on the side to wakeup the screen. The button is now stuck and the screen is dark. The top of the button is below the surface. I tried to insert a small screw driver down the side of the button but it was too tight. Any suggestions as to how I can free the button?

 

Moderator Edit: Clarified subject

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‎06-02-2022 19:47

‎06-02-2022 19:47

No no no no no !  Do not try to pry the "button" up.  The Charge 4 "button" does not move in and out like a normal button.  It is touch-sensitive, and is normally slightly indented, I suppose to prevent accident touching from activating it.

Just touch the indented area with the flesh of your finger, perhaps trying to cover the whole area.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-06-2022 06:44

In response to JohnnyRow

‎06-06-2022 06:44

Thanks for the explanation. It now appears that the problem is that water got into the watch and shorted out the battery. Ì decided to attach the watch to the charger. The smiley face appeared and the watch began to charge. It worked fine for a day. Then it seemed to lose the charge again. I'll try to recharge it but I fear the watch will no longer work. Any ideas on how to dry out a watch?

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