Charge 4 cannot charger (new)

[Heebyeung]

I charge the device over 8 hours but still cannot open, i push the button(left side) over 8 seconds and it just vibrate , not show any thing,what can i do?

[Johnerz]

Heebyeung,

Are you leaving the device connected to the charger (and charging) when your pressing the side button, if so, it should go blank, vibrate and then show a smiley face.

If not, please try again, it must be charging to work.

[Heebyeung]

Yes, but it also cannot work and not show anything

Just vibrate and blank🥲

[Heebyeung]

Thank you , charging or not, it also just vibrate, no smile face, some people said that is the mon not work so i send back to cs already, thanks all:)