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Charge 4 connector broken

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‎07-31-2022 06:41 - last edited on ‎12-14-2022 14:04 by Fitbit Moderator

‎07-31-2022 06:41 - last edited on ‎12-14-2022 14:04 by Fitbit Moderator

Hi Fitbit,

 

My charge 4 has been 9 months old and the connector part broke off. As I use it normally, I feel this shouldn't happen this quickly. I am looking to reach out to customer support to see if it can be mended or replaced within the warranty?

 

Looking forward to hearing from you!

 

Kind regards,

 

Dara

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‎07-31-2022 18:54

‎07-31-2022 18:54

@Dara1994 , A warm welcome to the Community ! Thank you for your message. 

 

The best ways to contact Support is over chat oder call them. 

They'll be more than glad to have a closer look at your case. 

Here are our contact options. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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