Charge 4 connector

[Janner7]

The connector on the Fitbit Charge 4 isn’t holding the wristband. Is there a replacement part otherwise I’m done with Fitbit? On my charge 3 I had the white lines problem and it was replaced. Then I had an update installed and it never worked right after that. Now this.

[JuanFitbit]

@Janner7 , Nice to see you again. 

Have you already contacted Support?

If not please give them a call or Chat with them . They'll be more than glad to have a closer look at your case. 

See you around.

[RJGage]

I've gone through 3 fitbit charge 4s in 6 months, all of them broke in the same spot, where the fitbit connects to the watch band. I bought a 2 year warranty, but I had already made too many claims so my warranty is no longer active, even though I technically have 5 months left. I'm just saying it is pretty **ahem**ty that they can't last long and all broke in the same place. I am definitely not renewing my fitbit premium membership and will look elsewhere for a new activity tracker.

[Janner7]

Thanks for your response. I appreciate knowing of your experience. I’ve read of others with this same problem. I think it must be a poor design. I’ve had Charge 3 and 4 and I know about warranties  and limitations. The best they would probably do is give me a few bucks off a new one. I’m done with Fitbit.

[Janner7]

Hi Juan, You can see my comment below. I won’t be investing further $$ in a Fitbit. Thanks for your response.

[Janner7]

Plan A:  I decided to give Customer support a chance - best they would do is 35% off full price - not the current sale price.  This is the offer for a previous customer!  I gave a suggested counter-offer but received no response. 

Plan B:  Just told my husband to get out the glue!!  😂  

Plan C:  Think I'll start looking at other options.....Apple Smart Watch???