Charge 4 cuts out

[chrislowclp]

When on a run my Charge 4 often cuts out and when I get back and connect to a charger it starts again with plenty of charge still left (60% ish).

Why does it do that?

[ManuFitbit]

Hi @chrislowclp. Welcome to the Fitbit community forums. 

Thanks for the details regarding your Charge 4.

I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed.

[Monyetla]

This is happening to me too since the beginning of May 2023 . The tracker works for 25 minutes and cut out as if the battery is out .

I hope these are not being sabotaged on purpose to force us to migrate 

[chrislowclp]

I had some advice from Fitbit but it continues to cut out on a run. I got
back in touch with Fitbit but they just offered me a discount on a new
model. I just want a way to cure the problem. If I can't cure it, why would
I want another Fitbit? I had a Charge 3 but that just stopped completely
and I was offered a discount on a Charge 4 which I have now.

[chrislowclp]

Nothing works and all Fitbit can do is offer me a discount on a new model, which is what they did when my Charge 3 died.

Why would I want to buy another Fitbit when they don't last much past warranty period?