Charge 4 dropping Bluetooth and not syncing active hours properly

[MarkPC]

Hi all,

After working faultlessly since last year the Fitbit  app for my charge 4 now repeatedly advises that it has lost Bluetooth pairing to the device. I’ve followed all the recommendations about forgetting the Bluetooth connection the phone, restarting and rebooting the charge 4 several times wit( no luck. Now I notice that my first active hour today is logged on the device but is missing in the app. I’d also seen in the last couple of weeks that some days my sleep is not recorded at all. I’d put this down to the Fitbit being loose but now I wonder if it is connected. Anyone else seen these issues? Wondering, is this a firmware issue or an app issue?

[LucioFitbit]

Hi there @MarkPC, it's good to have you in the Community.

I appreciate the information and the troubleshooting steps performed. I'd recommend you check this article, Why won't my Fitbit device sync?.

Regarding the sleep you can check these articles, How do I track my sleep with my Fitbit device? and What should I know about Fitbit sleep stages?.

Hope this helps.

[MarkPC]

Yet another generic response to a specific issue reported.

Sent from my iPad

[LucioFitbit]

Hi there @MarkPC, I'm glad to see you around in the Community.

Thank you for sharing your experience. I'm sorry the information provided didn't got this solved.

I'd recommend you contact Support Team for further assistance.

Have a good one.