Charge 4: error code 001

[Nic_Williams]

Won’t sync. Face shows Fitbit logo and 001 error code. Can’t restart. 

[LucioFitbit]

Hi there @Nic_Williams. Welcome to Community Forums.

I appreciate you shared that your Charge 4 is not syncing and showing 001 error after a restart.. I would like to confirm if these are the steps you followed to restart your device: How do I restart my Fitbit device?.

You can also try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

For complete troubleshooting instructions to resolve the syncing issue, see Why won't my Fitbit device sync?

Or contact our Support Team, for further assistance.

Hope this helps.

[Simonter]

Same problem.  Oct 17, did anyone resolve?