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Charge 4 is not syncing to my Fitbit app

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‎04-14-2022 20:52 - last edited on ‎12-14-2022 14:32 by Fitbit Moderator

‎04-14-2022 20:52 - last edited on ‎12-14-2022 14:32 by Fitbit Moderator

My steps recorded on my charge 4 yesterday but did not sync to my phone. Now my steps have disappeared from my phone too 

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎04-15-2022 10:03

‎04-15-2022 10:03

Hi there, @Val16. Thanks for stopping by in the Community Forums and the details provided in your post about the issue with your Charge 4.

 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you still need help, please feel free to contact our team again. 

 

Have a good day. 

Maria | Community Moderator, Fitbit


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‎04-15-2022 12:46

In response to MarreFitbit

‎04-15-2022 12:46

Thank you. My problem has been resolved.

Regards,
Valda

Sent from my iPhone
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‎04-15-2022 21:03

In response to Val16

‎04-15-2022 21:03

Could you share the fix process please. 

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‎04-16-2022 07:59 - edited ‎12-26-2023 04:31

In response to rons1310

‎04-16-2022 07:59 - edited ‎12-26-2023 04:31

@Val16 Awesome! I'm glad to hear that your issue has been solved! I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

@rons1310 Welcome on board! If you haven't done so yet, please see Why won't my Fitbit device sync? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎04-18-2022 19:03

In response to MarreFitbit

‎04-18-2022 19:03

I have tried all suggestions to sync my Charger 4 to no avail. It is now rendered useless!

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‎04-18-2022 21:56

In response to rons1310

‎04-18-2022 21:56

Hi Rons1310

Please click on this URL https://myhelp.fitbit.com/s/support?language=en_US


Click on. Live chat , a person from support will assist you.

Regards

Sent from my iPhone
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