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Charge 4 is not syncing

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‎10-19-2022 14:31 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

‎10-19-2022 14:31 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

I am giving the charge 4 another try; I got that sinking feeling after every failed attempt at syncing, and all I succeeded in was to enroll for a premium account, which worked so quickly I didn't even realise I had done it.  I am now tying to sync again, after several months.  It also shows the wrong time. Any suggestions?

 

 

Moderator edit: updated subject for clarity. 

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‎10-20-2022 09:45 - last edited on ‎03-31-2024 10:13 by Fitbit Moderator

‎10-20-2022 09:45 - last edited on ‎03-31-2024 10:13 by Fitbit Moderator

Thanks for getting back to us @ubitfit. I created a new thread in order to keep our community organized and am sorry to hear that you haven't been able to sync your Charge 4. 

Since it´s been a while since you last synced your tracker I would recommend following the instructions of Why isn't my Fitbit device's battery charging? in case it´s not charging and: Why won't my Fitbit device sync?

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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‎10-21-2022 07:46 - edited ‎10-21-2022 07:47

In response to AndreaFitbit

‎10-21-2022 07:46 - edited ‎10-21-2022 07:47

Hi Andrea

The battery charges fine.  I actually give it a short charge every couple of weeks to keep it from dying.

 

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