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Charge 4 is unresponsive

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‎07-26-2023 13:35 - last edited on ‎07-26-2023 19:52 by Fitbit Moderator

‎07-26-2023 13:35 - last edited on ‎07-26-2023 19:52 by Fitbit Moderator

Charge 4 - 30 days beyond 2 year extended warranty, stopped working this morning. Was 76% last night at last sync and screen would not do anything on wake up this morning. Have done restarts on charger and get “smiley face” on screen for restart but nothing else on screen. Haptics work when side button pressed/held but no screen activity outside of smiley face. Will not sync with phone at all, like not able to find. Tracking Fitbit data since 2014 and now stopped.

Moderator Edit: Clarified subject

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‎07-26-2023 19:54 - edited ‎07-26-2023 19:54

‎07-26-2023 19:54 - edited ‎07-26-2023 19:54

Hi there, @GomezKitty. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 4 before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. Nevertheless, please note that your case was forwarded to our higher tier of support for further checking. Someone will be in contact with you soon as they have the resolution for your Fitbit device. Stay tuned to your inbox!

Maria | Community Moderator, Fitbit


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