05-26-2024
16:50
- last edited on
05-27-2024
09:04
by
MarreFitbit
05-26-2024
16:50
- last edited on
05-27-2024
09:04
by
MarreFitbit
Charge 4 watch face has gone black
Device not responding to recharge device
Me very un-technical 😕
Moderator Edit: Clarified subject
05-27-2024 09:08
05-27-2024 09:08
Hi there, @Tomtookit. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that the screen of your Charge 4 has gone blank. I understand how you must be feeling. I will do my best to help you with this!
Something that came into my mind is that maybe it just ran out of battery? Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working. Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.
When it has had two hours, try restarting your Charge 4. I would recommend trying this maybe twice in a row if a first try doesn’t work. Once you can verify that it's fully charge, try syncing your Fitbit device. If the syncing issues persists, see Why won't my Fitbit device sync?
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05-27-2024 16:27
05-27-2024 16:27
05-28-2024 05:09
05-28-2024 05:09
@Tomtookit Anytime! I'll be around if you need further assistance.
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