Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4 is unresponsive

Replies are disabled for this topic. Start a new one or visit our Help Center.

Charge 4 watch face has gone black 

Device not responding to recharge device 

Me very un-technical 😕

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

Hi there, @Tomtookit. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that the screen of your Charge 4 has gone blank. I understand how you must be feeling. I will do my best to help you with this! 

Something that came into my mind is that maybe it just ran out of battery? Please note that sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging.  

When it has had two hours, try restarting your Charge 4I would recommend trying this maybe twice in a row if a first try doesn’t work. Once you can verify that it's fully charge, try syncing your Fitbit device. If the syncing issues persists, see Why won't my Fitbit device sync?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes
Thanks for your note
I’ll try to get another charger when we get home from holiday
Fingers crossed!

Sent from my iPhone
Best Answer
0 Votes

@Tomtookit Anytime!  I'll be around if you need further assistance. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes