My Charge 4 connected and synced with my Windows 10 laptop every day for over 2 years (Dec 2020 thru Jan 29, 2023). It was taking longer and longer to sync in January 2023 and then stopped syncing on January 30th. I called Fitbit for help. The agent's accent was so pronounced; I had a difficult time trying to understand her, but what I did hear her say was Charge 4 does not work with a laptop, only with a smartphone. I asked when did that go into effect. She said over a year ago. I told her my Charge 4 has connected and synced with my laptop once a day, every day for over 2 years until yesterday morning. She repeated it does not work with a laptop. When I asked to speak with a supervisor, she again repeated it does not work with a laptop. I ended that call and called again. I was able to understand the second agent better, but she, too, said the Charge 4 does not work with a laptop. When I told her mine did until yesterday, she took my email address and said someone would contact me. Nearly 24 hours later and no one from Fitbit has emailed me. I was a fan of my Charge 4 but this is Not Good, Fitbit. And your agents were no help. Do something about this.
