Charge 4 not charging

[Reshape]

Hi all,

I haven't used my charge 4 in awhile but yesterday decided to charge it up but it's not responding, it does the initial vibration when I put it in the charger but no battery charging symbol appears.

Have done the hard reset but nothing works.

[ManuFitbit]

Welcome back to the community forums @Reshape. 

Thank you for sharing the inquiry regarding your Charge 4. 

Since the Charge 4 is not one of the newest devices, it is possible that the battery is nearing the end of its life. However, I suggest you try the points listed in this help article: Why isn't my Fitbit device's battery charging?

[Reshape]

@ManuFitbit  thank you for your reply,

I have tried all your suggestions apart from leaving it for 30 mins  on charge so will try that tonight.

I have had the charge 4 for about 3 years but have only use it for about a week in that time and charged it once so would that still mean the battery may be at the end of life.