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Charge 4 not holding charge

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‎03-30-2022 00:10 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

‎03-30-2022 00:10 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

I’m so angry -my less than a year old charge 4 all of a sudden won’t hold any battery life. This happened overnight. I also have a premium subscription that I want to cancel because this is ridiculous and I’m not getting any support! Who can you even contact?

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6 REPLIES 6

‎03-30-2022 01:41

‎03-30-2022 01:41

I have the exact same problem! It just happened overnight. Super frustrating! I wonder if is any way to fix this issue!

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‎03-30-2022 09:04

‎03-30-2022 09:04

Sounds like they made a change to the software and now it's draining our batteries at an insane rate! My charge used to last a week, now it lasts a day. 

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‎03-30-2022 10:03

In response to shelco05

‎03-30-2022 10:03

Mine is not even lasting a day. It’s less than a year old. FitBit - what are you doing to rectify this? I have a subscription to premium which I will be cancelling immediately if this is not rectified 

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0 Votes

‎03-31-2022 13:13

‎03-31-2022 13:13

This just started with mine, also less than a year old

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‎03-31-2022 13:16

In response to SunsetRunner

‎03-31-2022 13:16

My battery was deemed defective. There is a new device on its way. Use the
live chat - it was pretty painless
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‎04-01-2022 23:38

In response to HeatherWFitb

‎04-01-2022 23:38

Yes! After speaking with Customer Service about the issue I had the same result. Very pleased that a replacement Fitbit will be delivered soon. 

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