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Charge 4 not receiving call notifications

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‎06-07-2022 02:43 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

‎06-07-2022 02:43 - last edited on ‎12-14-2022 14:20 by Fitbit Moderator

What really puzzles me though, is that all other notifications - texts, e-mails, calender, several apps that I have opted for, reminders to move, step/zone minutes goal reached, earning zone minutes - are working just fine. But when I receive a call... nothing. Even the test call notificatuon works! And the call notifications were working before, I just didn't use the tracker for a while, because the strap broke.

 

 

I have a Samsung Galaxy S10, Android 12, app version 3.59.1, tracker version firmware 48.20001.100.43

 

Any help would be greatly appreciated. 🙂

 

Moderator edit: updated subject for clarity

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‎06-13-2022 18:49

‎06-13-2022 18:49

Welcome to the Fitbit Community, @Bubole40.

 

Thank you for informing us about the issues you experienced with your Fitbit Charge 4.

 

To resolve issues with notifications, we recommend following these troubleshooting steps.

 

In addition, you can set up your Tracker as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1655171285746.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

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