07-16-2022
10:59
- last edited on
12-14-2022
14:11
by
MatthewFitbit
07-16-2022
10:59
- last edited on
12-14-2022
14:11
by
MatthewFitbit
My Charge 4 suddenly quit working yesterday. It won’t charge and the screen is blank. I’ve tried waking it up to no avail. It’s only a year and a half old. What can I do?Anyone have a similar situation? Thanks.
Moderator edit: updated subject for clarity
07-17-2022 19:07
07-17-2022 19:07
Hi @Maddybuddy ! A warm welcome to the Community! Thank you for your message and efforts.
Have you tried the tips and information here?: Why isn't my Fitbit device's battery charging?
See you around.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
07-18-2022 07:59
07-18-2022 07:59
The exact thing happened to my charge 4 yesterday. It is charged and the side button does vibrate when pushed. The screen is black but I can get a smile face to come up but nothing else. I contacted support who walked me through multiple things that did not help at all. They gave me no reason as to what this is or why it happened. Mine is 1 year 6 months old. I would expect more from Fitbit. All they offered me was 35% off a device on their website which equates the same price as Amazon. I hope someone has better luck or can figure out what this is.
07-18-2022 11:52
07-18-2022 11:52
Same has happened here too, about a year old and it has given up the ghost. Tried force restart, I get the smiley face then blank screen. All it does if I take it out of the cradle is vibrate and nothing else. Very annoying if there is no replacement for this!
07-18-2022 14:29
07-18-2022 14:29
This happened to me too once, so what you want to do is put on the charger and charge it for like 1min, after you did that step you want to manually reset it. To do that you have to click the side button 4 times and the 4th time you want to hold it until the screen turns on. If the screen turns on with a smiley face that’s when you know you’ve successfully turned it on, and there should be no problem. Or in some cases it will just automatically turn on with no smiley face. Either way it should be working with no problem after that. Hope this helps!
07-18-2022 17:57
07-18-2022 17:57
@Metal0121 @Jessica_bushati @amymaye , Nice to see you all here. Thank you for your reports, reply and efforts.
In that case I recommend you all to contact our team , per Chat or call.
They'll be more than glad to have a closer look at your cases.
Here are our contact options
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
07-18-2022 19:30
07-18-2022 19:30
Thanks everyone. I tried everything and the suggested restarts but it’s still not working. It also sometimes vibrates non stop like crazy for no reason so I think it’s toast. For being only a year and a half old, that’s crazy. Looks like I’ll be shopping for another tracker.
07-19-2022 07:36
07-19-2022 07:36
My fitbit just died just like everyone else's I have tried charging it and cleaning the contacts its just blank
07-19-2022 16:10
07-19-2022 16:10
Same thing happened to me today!! Worked perfectly yesterday
07-19-2022 17:53
07-19-2022 17:53
@Misjanuary @KellyS82 @Maddybuddy A warm welcome to the Community. Thank you for your reports, reply and efforts.
I recommend you all to contact our team , per Chat or call.
They'll be more than glad to have a closer look at your cases.
Here are our contact options
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.
07-19-2022 21:14
07-19-2022 21:14
Thanks Jessica, this actually worked, although I had to try it twice (and left the fitbit in the cradle for about 10 mins to get enough charge back into it)
07-20-2022 05:00
07-20-2022 05:00
I did contact the support team and they were unable to help me get my watch working again. They also did not give me a reason as to what happened or what was causing this problem.
07-20-2022 08:08
07-20-2022 08:08
I take my previous comme t back. It worked for a period of about 12 hours amd has reverted back to vibrating again and no screen.
07-20-2022 08:39
07-20-2022 08:39
Thanks. I’ve given up on mine and won’t bother to call Support as I think that will be in vain. Apparently this Charge 4 has a best before date and it just expired. Now in need another tracker😩
07-20-2022 17:55
07-20-2022 17:55
Hi everybody! Thank you for your replies and updates.
If the steps provided by Support, did not improve the situation, please let them know so that they can investigate your case further.
See you around.
JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.