Charge 4 not swiping across to exercise App

[Ilovekeepingfit]

My Charge4 has stopped swiping across and therefore cannot access the exercise app. Tapping on the screen will change the stat that is displayed.

I have rebooted the device countless times. I have changed the clock screen 4 or so times.

Nothing seems to work.

How do I resolve or reimage the device so that it works?

[AndreaFitbit]

Welcome to the Fitbit Community, @Ilovekeepingfit. I'm sorry to hear that your Charge 4 stopped swiping. Thank you for letting us know that you have rebooted the device and changed the clock face many times. I'll be happy to assist. 

Thank you for your messages and efforts. Our Team will be more than happy to have a closer look at this. 

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