Charge 4 not syncing

[Keesha]

For some reason my charge 4 has not synced for 3 days

[ManuFitbit · Accepted solution]

Good to see you participating in the community @Keesha.

Thank you for sharing the inquiry regarding Charge 4.

I'd suggest you to follow the steps listed below:

• Unpair your Charge 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 4.
• If there is no connection, restart your Charge 4.
• Once your Charge 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Please, pair your Charge 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.