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Charge 4 not vibrating

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‎06-07-2023 15:34 - last edited on ‎06-10-2023 16:20 by Fitbit Moderator

‎06-07-2023 15:34 - last edited on ‎06-10-2023 16:20 by Fitbit Moderator

Hello,

my charge 4 doesn’t vibrate anymore. It has been acting up for almost 6 months now. I have vibrations set to strong on the device. In Fitbit app, step goals and exercise notifications are on. In iPhone settings for Fitbit also have notifications on. 
I have restarted Fitbit by holding 8 seconds, but nothing has helped yet. 
has anyone else gone through this and was able to fix this issue?suggestions welcome. 

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Moderator Edit: Updated subject for clarity. 

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‎06-07-2023 15:57 - edited ‎06-07-2023 20:24

‎06-07-2023 15:57 - edited ‎06-07-2023 20:24

In Quick Settings, make sure you don't have have DND (do not disturb) turned on, and are not in Sleep Mode.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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4 REPLIES 4

‎06-07-2023 15:57 - edited ‎06-07-2023 20:24

‎06-07-2023 15:57 - edited ‎06-07-2023 20:24

In Quick Settings, make sure you don't have have DND (do not disturb) turned on, and are not in Sleep Mode.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎06-07-2023 19:09

In response to JohnnyRow

‎06-07-2023 19:09

I had DND on somehow. Removed it and now Fitbit vibrates. Thanks 

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‎06-10-2023 03:51

‎06-10-2023 03:51

Has this issue been fixed now? 

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‎06-11-2023 07:01

In response to sushmas

‎06-11-2023 07:01

@sushmas That's great news! Thanks for sharing this update. 

@Millymillz Thanks for sharing your inquiry about the issue with the vibration. 

Could you please confirm if you've tried the suggestion @JohnnyRow mentioned earlier? Checking the DND Mode (do not disturb) and the Sleep Mode features are both turned off. Keep in mind these features will prevent the device from vibrating, receiving notifications, goal celebrations and reminders. 

If the issue persists, please try restarting the device as well following these steps. 

Davide | Italian and English Community Moderator, Fitbit


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