Charge 4 not working

[SunsetRunner]

I've had a Charge 4 since November 2020, this last week it's just stopped working

I have tried pressing it until a smiley face pops up whilst on charge and nothing's happening

I sadly deleted my account last week and set up a new one this week, which had saved some of my previous steps and mileage and goals hit

But I've just recharged it and the only thing working is the calories and water

If there anything else I can do. It is it a case of I'll need to buy a new watch. Which I really didn't want to do 

I've had trouble with previous watches in the past and I would love to keep my charge 4 

Is there another way to fix this issue 

Many thanks in advance 

[EdsonFitbit]

Welcome to the Fitbit Community, @SunsetRunner.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for trying to get them resolved before contacting us.

In this case, I would recommend setting up your Tracker as a replacement device:

1. Tap the Today tab , and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

In addition, our team has recently released a new version of the Fitbit app (3.54.1 for iOS and 3.54 for Android). For instructions on how to check your current version and update, please visit this article and open the menu "How do I update the Fitbit app?".

Hope this helps.

[SunsetRunner]

I have tried this and it’s still not working. I have had problems with previous for it’s in the past too

It’s just not counting anything at all. So for now I’m using a watch that I bought for a lot less than a Fitbit





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[EdsonFitbit]

Thank you for the update, @SunsetRunner.

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.