Charge 4 problems targets resetting

[PhoebeFi]

I’ve been having problems with my Charge 4 since the latest software update. - anyone else?

Sleep data is all over the place.

targets/goals keep resetting themselves and I can’t manually override them.  Eg Hourly Activity has reset itself to between 5am and 1pm.  

[Zebradog5]

Hi! I have the same problem with my activity hours. I’ve uninstalled and reinstalled the app but it’s still the same! 

[Hty]

I have the same problem and have not been able to solve it 

[Zebradog5 · Accepted solution]

I have contacted Fitbit support. 

[mayaela]

I have contacted fitbit support by email too :

"Since the last upgrade of my Fitbit android app, the app can't synchronize with my Charge 4 watch anymore.

I've tried reinstalling the fit bit app, it didn't change anything.
Then I've tried deleting the charge 4 from the devices on the fitbit app. Now when I try to add a new device one the app, it detects the charge 4 and then the watch shows the 4 digit sync code as it should. I enter the code on the app, it tries connecting but it stays on the connection screen with the 4 digit code I entered and keeps loading forever saying it's taking longer than usual to connect. It never succeeds. The screenshot is attached.

I have a Pixel 7 phone with android 14.
The fitbit app is the lastest version available in France, the 4.02.1 of october 17th.
The watch is a Charge 4."

[Ladyhj]

I have the same problem, I contacted Fitbit support and they told me its because of daylight saving hour, clocks going back, told to observe my watch and app over next 24 hours and see if it rights its self..

never had this problem before the change over.

[Hty]

Thanks hope the problem resolves soon