Charge 4 quit working.

[Miglet]

This is my third FitBit which stopped working. On the charger it keeps vibrating. The smiley face shows but nothing else appears on the face and I believe this shows it has been reset; however, It does not respond to or with the app as it doesn’t find it on Bluetooth. I have no idea if it is fully charged unless the smiley face indicates that. So tired of an apparent death once more of yet another FitBit.

[SunsetRunner]

Hello @Miglet 

Try placing your Charge 4 into its charger then press the side button until you see the smiley face reappear then release the button. You should feel the Charge 4 vibrate indicating it has restarted. I’m hoping that fixed the issue. If not allow the Charge 4 to remain in the charger for about 30 mins then try the restarting method again. 
😉 Keep me updated on how it goes

[Miglet]

I did that already several times. The only thing that appears on the screen is a smiley face to show it has reset. The charge 4 does not communicate with the app. When I try to set it up as a new device, it searches but never finds it. I have turned bluetooth off and on and I have wifi..no problems there. Today, I have cleaned the sensors on the watch and the charger to no avail or difference.

Sent from Mig’s iPad

[SunsetRunner]

I’m sorry @Miglet the only help I can offer you is this link: https://help.fitbit.com/articles/en_US/Help_article/1872.htm If this doesn’t help the only solution I have is Fitbit customer service 

[JuanFitbit]

@SunsetRunner , Nice to see you here. Thank you for your help. 

@Miglet , A warm welcome to the Community! Thank you for your information and efforts. 

As the recommended steps (the ones provided by MegaBite ) didn't help, please give our team a call or chat with them. 

They'll be more than glad to have a closer look at your Charge 4. 

Here you'll find our contact info.

See you around.