Charge 4 quit working

[GrammaJoan]

I’ve had this Fitbit for 17 months, and like so many others have said, it quit without warning or reason. Is the the life expectancy of this Fitbit?  I tried to recharge it & get a smiley face when it connects to the charger. After 2 hours, still nothing but a black screen. So disappointing that it only lasted this long. 

[SunsetRunner]

Hello @GrammaJoan 

I understand you have tried restarting your Charge 4 but your Fitbit continues to have a black screen. I’d try restarting a few more times. Sometimes it takes more then once. The number I hear to try is at least three times. If that doesn’t work have you tried changing the clock face through the Fitbit App? https://help.fitbit.com/articles/en_US/Help_article/2311.htm  I’d try changing it back to the original clock face if possible to see if that helps. Or at least a clock face made by Fitbit. 
Hopefully that will help. It’s certainly worth a shot. 

[JuanFitbit]

@SunsetRunner , Thank you for your help. 

@GrammaJoan , A warm welcome to the Community! Thank you for your message and efforts.

How did it go with the steps recommended by MegaBite ?

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