08-09-2024
09:46
- last edited on
08-12-2024
09:43
by
ManuFitbit
08-09-2024
09:46
- last edited on
08-12-2024
09:43
by
ManuFitbit
It first started a couple of weeks ago, I went for a run, the charge was around 50%, and it was off when I got back home. I put it on the charger and it instantly turns on and the battery was at 48%.
Fast forward to last night, went to bed, the trackers battery was somewhere in the 40's for % and woke up and it was dead. It never tracked any of my sleep so it shut down early into going to bed. I plugged it in and the battery was in the 40's still for %.
I've forced restart on the charger, and I also restarted it from the device itself, after the first incident and again this morning.
What is going on with it?
Moderator edit: clarified subject.
08-12-2024 09:42
08-12-2024 09:42
Hi @c668. Welcome back to the community forums.
Thank you for sharing this information about the difficulty that you are experiencing with the Charge 4.
Please, take a look at this help article: Can I extend my Fitbit device's battery life?
I'm not sure if you have followed the steps listed in this help article: Why isn't my Fitbit device's battery charging? and try to test the battery one more time.
In addition, please confirm that you have tried to perform a restart as indicated below:
08-19-2024 15:02
08-19-2024 15:02
OMG ME TOO! I loved my Charge 4 so when it died last February after 3-4 years I just got another one. It does the same thing. Randomly just goes totally dead. Today I had trouble even getting it to charge, and the thing is only 6 months old VERY frustrating. Charged it yesterday and today it died when I put it on this morning.... could be my LAST Fitbit.... argh.
08-20-2024 16:20 - edited 08-20-2024 16:28
08-20-2024 16:20 - edited 08-20-2024 16:28
Welcome to the forums @KWolder.
Thank you for providing the details regarding the previous device that you used, the Charge 4. Thanks for letting us know about the new Charge 4 and for trying to fix it on your own.
May I know if you tried the steps listed in the articles mentioned above?
Have you been using any specific features in the last few days that you didn't use in the previous days?
For instance, if you use GPS, use phone GPS to allow the tracker to connect to your nearby phone’s GPS sensors. For more information, see How do I use GPS on my Fitbit device?
08-20-2024 21:37
08-20-2024 21:37
08-23-2024 06:08
08-23-2024 06:08
@KWolder thanks for the response.
Sorry to know the experience that you are having with the device.
The Charge 4 is actually not one of the newer devices that Fitbit sells and retailers are aware of the lifespan of each of them. I hope that was able to clear up what happened.
08-27-2024 15:53
08-27-2024 15:53
Ive tried all the steps, I've forced restarted it a multitude of times. It charges no problem but never keeps it charged. Just this past weekend, the battery was around 60%, i was in the middle of a 9 mile trek and it died around mile 7, when i got home and plugged it in, it immediately said it was at 58%.
08-28-2024 07:56
08-28-2024 07:56
I have exactly the same problem, with my Charge 4 shutting down randomly, when I try to charge it it shows 40 - 80% charged, will synch, and then "disappears", any thoughts on what is going on, and how to fix it?
the problems started about two weeks ago...