Charge 4 registering extra steps

[DorottyaLK]

My Fitbit went crazy and recorded an extra 43 603 steps in 1 hour only. I was cooking, so I do not know what had happened, but it is very frustrating! Any ideas how can I delete these steps? Many thanks

Moderator Edit: Clarified subject

[AlejandraFitbit · Accepted solution]

Welcome to the Community, @DorottyaLK.

I understand how are you feeling. For tips about improving accuracy, I recommend checking the help article: How accurate are Fitbit devices?.

Several things can affect the number of steps your Fitbit device records, including where you place the device, if you wear it on your dominant or non-dominant hand, and your stride length. If you're pushing a stroller or shopping cart, try putting your device in your pocket or use GPS to record your activity, if possible.

If it still seems like your device is undercounting or overcounting steps, try a step test. While you perform your step test, make sure you:

-Walk at a normal pace
-Don’t hold anything in your hands
-Put your arms down at your sides, swinging naturally
-Count 1 step for each foot
-To avoid getting an additional step when you bring your feet together, after you reach 100 steps:

1. Freeze in a split-stance. 
2. Move your hand up gently to check the step count on your device.  

Here’s the step test:

1. Restart your Fitbit device. For instructions, check the help article: How do I restart my Fitbit device?.
2. Put your device on your wrist.
3. Walk 100 steps, making sure to count a step each time one of your feet touches the ground.
4. Pause, then check your device to see your step count, and write down the number of steps you took and the number of steps your device counted. 
5. Perform the test 2 more times, walking 100 steps 3 different times. Each time, write down the number of steps you took and the number your device counted. 
6. Add the number of steps over or under that your device counted for all 3 tests. If your device counted 30 more or 30 fewer than the 300 steps you took, please let us know.

You can delete that extra information by following the steps in the article: How do I delete steps and floors in the Fitbit app?.

Have a good day!

[DorottyaLK]

Thank you so so much!!!!!!!!! 🙂

[AlejandraFitbit]

You are welcome, @DorottyaLK. If there is anything else we can help you with, do not hesitate to post it.

Happy stepping!

[elainetom]

twice in the last 3 days I have woken up to find that my fitbit has registered over 40,000 steps at about 6am.  Obviously I haven't done that many.  What do I need to do please.

[AnnirRaw]

Happened to me too, last night between 1 and 3am, 23,000 steps while I was asleep,  even my app said I was asleep. Hmmm I don't sleep walk! Very frustrating, advice needed! Thanks

[elainetom]

i got in touch with the fitbit helpline. After a few attemps they suggested this: 

Thank you for replying with this information. We could confirm that you have a Mobile tracking setup to your account.

Please try removing it from there as this may interfere with the steps count.

To do so, open the Fitbit app > Tap the account icon > Tap on the Mobile tracking and unpair it.

Once done, please test the device for a while. The step count should adjust once using the device for a while.

It worked, not sure how I'd managed to set up the mobile tracking.  
Hope this helps 

[AnnirRaw]

Hi elainetomThanks for taking that time to respond with your experience  - I'll try this now too.  I've unpaired  see if that helps. It's so complicated,  of course we'd assume that these need pairing!Hope your system is working now, Cheers, Anni :)Sent from my Galaxy

[JackyEs]

I checked and it was on in my account also. So unpaired, will see if it helps.