02-18-2022
14:37
- last edited on
12-14-2022
15:30
by
MatthewFitbit
02-18-2022
14:37
- last edited on
12-14-2022
15:30
by
MatthewFitbit
At first I noticed the top half was getting lighter and lighter, then undistinguishable. It has been lowering little by little and now can not see much of the bottom anymore. I read previous comments for suggestions. I plugged in my charger and rebooted the watch. When that didn't work, I tried a second reboot. No change.
Moderator Edit: Clarified subject
02-19-2022 06:21 - edited 12-26-2023 08:19
02-19-2022 06:21 - edited 12-26-2023 08:19
Hi there, @revaer. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out.
Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.
If the above doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
We hope your issue is solved soon.
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02-21-2022 10:31
02-21-2022 10:31
I tried that. It did not change anything. My screen is now completely blank but the fitbit is definitely still operational, showing all stats in my app and I still receive vibrations. I will be in touch.
02-21-2022 12:11
02-21-2022 12:11
I am having the same issue
02-21-2022 16:55
02-21-2022 16:55
I have a Charge 3, my second one. The first one faded to nothing, so you sent me a replacement. Now, this one too is almost impossible to read. My first Fitbit was Versa, but it stopped working a week after the warranty expired. So I downgraded to the Charge 3 and I've never been happy with it. Has the Charge 3 been discontinued? It sounds like the Charge 4 has the same problems.