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Charge 4 screen is getting dimmer

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‎10-12-2022 00:15 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

‎10-12-2022 00:15 - last edited on ‎12-14-2022 13:05 by Fitbit Moderator

The screen has gotten really dimmed in the past month. No settings has been changed, it started with barely seeing anything under sunlight to now even indoors you can barely see.

 

The battery is charged and can sync to the App, thats how i found out that it still has battery to it. The setting is set to Normal (i squinted so hard to make sure that it was). Is there anything that can do to make the screen back to normal again (besides throwing it away)?

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‎10-18-2022 14:30

‎10-18-2022 14:30

Hi there @wwsm. It's good to see you back in the Community.

 

I appreciate you share your experience. I'd recommend you follow these steps to restart your device.

 

Also you can try to change your clock face, if this fixes the issue, you can change it back to the original clock face. If you are using a third-party clock face, please switch to a Fitbit clock face and try the troubleshooting again.

 

Or check if you have the sleep mode or Do Not Disturb mode on.

 

If the issue persists please contact our Support Team.

 

Hope this helps.

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