Charge 4 screen too dim

[TinaBerks]

My charge4 screen has suddenly gone so dim that I can’t read it. 
I have reset the device but no change? 

Moderator Edit: Clarified subject

[Julia_G · Accepted solution]

Hi, @TinaBerks , it is possible that the brightness setting has changed on your Fitbit.  You will probably need to go into a very dark room to fix this!  In the dark room, from the clock face swipe left all the way until you come to the settings menu.  Tap to open.  The first item on the menu is screen brightness, so tap that to toggle from dim to auto to normal.  I find normal is the most readable in all lights.  Auto makes it too dim for me in many circumstances.  Dim and auto use less battery than Normal, but I don’t think it is much.

I hope this helps.  Welcome to the forums.

[MarreFitbit]

Hi there, @TinaBerks. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 4.

In addition to the steps provided by @Julia_G, I'd suggest checking if by any chance your Charge 4 has the sleep mode feature enabled.  When the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker’s screen to turn on.

Sleep mode doesn't automatically turn off unless you set a sleep mode schedule. To schedule sleep mode to automatically turn on during certain hours:

1. Open the Settings app and tap Sleep Mode.
2. Tap Schedule to turn it on.
3. Tap Sleep Interval and set your sleep mode schedule. Sleep mode automatically turns off at the time you schedule, even if you manually turned it on.

If the above doesn't describe your issue, try restarting your Charge 4 to see if that helps. For more information, see How do I restart my Fitbit device? 

[TinaBerks]

Superstar! Solved it - thanks so much

Sent from Outlook for iOS<>

[TinaBerks]

Fabulous! Solved it 

thanks so much 

[MarreFitbit]

@TinaBerks I'm glad to hear your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping. 

[willjoe]

Fitbit Charge 4 and Charge 5 come with built-in GPS. Using this function drains the battery quite a bit. Switch built-in GPS on and the battery life comes down from 7 days to only 5 hours. Remember – if you forget to turn GPS off after exercising, it will eat up what's left of the battery life.

Regards,

Will

[KianB]

I tried this. It doesnt work & is still extremely dim!

[dz1234]

mine was always dim, but progressively has gotten dimmer as it has gotten older. It is to the point where I can't read it except in the darkest of rooms...and no it is not in dim mode