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Charge 4 - settings button is unresponsive

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‎04-02-2022 03:09 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

‎04-02-2022 03:09 - last edited on ‎12-14-2022 14:39 by Fitbit Moderator

Bought my husband a new Charge 5 and wanting to clear the data on my Charge 4 so I can give it to a friend.  When I go to tap on the "Settings" icon, the watch is unresponsive.  All other icons work.  Hopefully someone can help me trouble shoot this. TIA.

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‎04-03-2022 19:41 - edited ‎04-03-2022 19:43

‎04-03-2022 19:41 - edited ‎04-03-2022 19:43

@Ayesha999 , Nice to see you here. Thank you for your message. 

 

Is the Charge 4 still paired to your/your husband's Fitbit account?

If so please verify on the app (profile picture>Charge 4)what the firmware version of the Charge 4 is installed. You can verify this also on the setting on the Charge 4 itself. 

You should see V. 1.100.43

If you see a lower version, you should wait until the update is available on the app. 

Or you can give it to your friend and as soon as they set it up with their account, the data will be overwritten, and you friend will be the one to have to wait for the Firmware update. 

 

 

Hope this helps. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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