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Charge 4 stopped synching

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‎01-17-2022 23:08 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

‎01-17-2022 23:08 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

Over a month ago my Charge 4 stopped synching. I gave up trying to fix it but am trying again. I can't access the main menu, dashboard, etc. on my Mac and when I try, i just get a spinning wheel. On my i phone it just says it is unable to download and to try again. My device now displays the date of Dec 23 and incorrect time and I hadn't been wearing it for at least a month and it had stopped synching before that. I restarted it several times. The battery is nearly charged. Not sure what to do about these multiple problems.

 

Moderator Edit: Clarified subject

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‎01-18-2022 01:36

‎01-18-2022 01:36

You restarted several times. Have you try deleting and reinstalling the app? If you are using VPN and/or ad blocker, you may want to try switching these off one at a time or both.

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‎01-21-2022 13:41

In response to laygan

‎01-21-2022 13:41

Thank you for the suggestion. I'm not sure if deleting and reinstalling the app made the difference but a couple of days later I seem to have gotten all the functions back. 

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