Charge 4 stopped working 6/14/2022

[BetsyK1]

How do I get my Charge 4 to work again. I read that several people have the same problem.It stopped working yesterday 6/14

[SunsetRunner]

Hello @BetsyK1 

Look at your Bluetooth settings and make sure it’s listed as connected. Try turning your Bluetooth, wait a few seconds then turn your Bluetooth back on. If the problem persist try restarting your Charge 4 to see if that helps your syncing issues: https://help.fitbit.com/articles/en_US/Help_article/1186.htm. Also look to make sure that both your mobile device as well as your Fitbit App is up to date. 

😉 Let me know if this helps get your Charge 4 syncing again. 

[Kljorgy]

Mine stopped too.  

[SunsetRunner]

Have you tried the troubleshooting tips I provided in my previous post @Kljorgy ? 

[Kljorgy]

Yes and I chatted with customer service and tried again.

[SunsetRunner]

Oh I didn’t know you have already been in contact with Fitbit Customer Service @Kljorgy Hopefully they will sort it out for you then. Did they recommend trying to change your clock face through the Fitbit App? https://help.fitbit.com/articles/en_US/Help_article/2311.htm  I have seen this help others with screen issues. Maybe it might work for you

[Kljorgy]

Thank you

[BetsyK1]

Thanks for the suggestion, I tried that but without success.

Both my phone and Charge 4 are up to date.

I turned off my phone's Bluetooth and tried to restart my charge. My charge 4 vibrated, smiled and then "died". I charged it yesterday so that shouldn't be the problem.

Still nothing.

[SunsetRunner]

I think you should reach out to Fitbit customer service @BetsyK1 Hopefully they can get you up and running again.https://myhelp.fitbit.com/s/support?language=en_US