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Charge 4 stuck on Fitbit logo with 001

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‎05-19-2023 00:41

‎05-19-2023 00:41

After charging last night, my Fitbit charge 4 screen is stuck on Fitbit logo with 001. Below is a photo. Pressing the side results with a long vibration. The screen goes black.

 

How to resolve?

PXL_20230517_235102562.jpg

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‎05-19-2023 06:17 - edited ‎05-26-2023 03:59

‎05-19-2023 06:17 - edited ‎05-26-2023 03:59

Hi there, @Ifyouaretea. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out and the image attached. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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