Charge 4 will not sync

[Jay98]

I've tried everything.

I've turned my bluetooth on and off again. I've force quit the fitbit app. I've removed the charge 4 from my fitbit account and reconnected it - it will recognise the charge 4 but won't recognise any of the steps I've taken by syncing. I've tried setting the app up on my partners phone with the same issues. I've reset both my phone and the fitbit. I've updated my phone. I've tried syncing with my home wifi and my phone data. 

The charge 4 itself works perfectly fine and so does my phone, they just will not sync together. The syncing gets to slightly less than half way and just sits like that - I've waited up to an hour with no progress. I've tried every day for 17 days with no improvement and I've tried every single tip I've come across.

Please please please tell me I'm missing something and not that I need to update to a newer model. 

[Dkoi]

Mine is doing that today also ! Tried doing the same as you, but no luck. Just refuses to sync. So no sleep data !!

[JuanFitbit · Accepted solution]

@Jay98 @Dkoi , A warm welcome to the Community !Thank you for your messages and efforts. 

We released a new Fitbit app update a few days ago. Please make sure that you have updated yours. 

Please follow these steps, some of which you have already done, but the order is important:

• Restart your Charge 4.
• Please on mobile device, go to Settings>Bluetooth, and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone OS version)
• Turn off Bluetooth and restart your phone. (switch off and on again).
• When the phone is back on, turn on the Bluetooth again, but DO NOT attempt to connect to the tracker from here.
• Go on the app. From here, try setting up the tracker as a new device.

[Dkoi]

Thanks very much!
It has been resolved.

[JuanFitbit]

@Dkoi , Thank you for your reply. I'm glad to read that the info was helpful  and everything is working fine.

Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and share lots of tips. They will be happy to meet you there. 

[willjoe]

On your phone, go to Settings. Bluetooth and turn Bluetooth off and back on. Open the Fitbit app and try to sync your device. If your device doesn't sync, restart it.

Regards,

Will