Charge 4 won't charge

[Maanstof]

Hi,

My fitbit recently went dead so I wanted to charge it. When I connected it the procentage was not going up, also after a whole night of charging and when I disconnect it, it won’t stay on and immediatly goes black again. I’ve tried different outputs, but nothing works. I think the connection is damaged, either on the fitbit or the cable.

I am still within my warranty, so I would like to hear a solution for this. I use an Iphone 11pro for synching.

Thanks in advance.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Maanstof. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before reaching out. 

In addition to what you've tried, I'd recommend taking a look at the tips and recommendations provided here Why isn't my Fitbit device's battery charging? 

Hope that helps. 

[Maanstof]

Hi @MarreFitbit 

I also tried all of the above, but nothing works. It doesn’t seem like something I can fix myself, so I’d like to hear another solution.

thanks in advance.

[KF01]

Me too. So disappointed with this. Charged it once on Christmas day (with difficulty) and now it won't charge at all! Tried all of the above.

[Maanstof]

@MarreFitbit Could I get an update please?