Charge 4 registered 80k steps while asleep

[cranberry2014]

Anybody experiencing this? Any suggestions? Thanks! I even get the congratulations email when I wake up. Sigh...

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @cranberry2014.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 4. Thank you for the information provided.

If this is the first time you get this issue, please restart your Tracker by following these steps. Then, please monitor your Charge 4 and if you ever experience this situation once again, please let us know.

You can negate the extra data by following the instructions in this article in the menu "How do I delete steps and floors in the Fitbit app?".

Have a nice day.

[cranberry2014]

definitely not the first time. can you please actually link to the article rather than the random generic help page? so frustrated...

[cranberry2014]

I cannot remove this phantom 3am exercise per the instructions; it does not show up in the app. Any other suggestions?

[EdsonFitbit]

Thanks for your responses, @cranberry2014.

If after manually logging a driving activity on your Fitbit account you still see the extra steps, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.

[WiganKebab]

I have managed to get rid of the steps by entering a driving activity as suggested, but the badges are still there. Any ideas on how to remove these?

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @WiganKebab.

I'm glad to hear that you've been able to remove the unearned steps.

Our team is constantly working to improve our products and services, but doesn't currently have plans to add a way to remove badges from a Fitbit account. For more information, please visit this feature suggestion.

Have a nice day.