Charge 4 won't hold a charge

[Tiff_Mey]

I bought a new charge 4 in December. December, January and the first half of February everything was fine. I set it to charge every second or third day of wear. Then mid February I started to notice the battery draining quickly and sometimes my sleep and step data wouldn’t sync. Now the watch needs charging everyday and is inconsistent with its uploads at sync time. I use an IPhone to sync and I’m charging the watch with the cord that came with it. I’m not even through my introductory premium membership yet and this isn’t inspiring much confidence for me…

Moderator Edit: Clarified subject

[AndrewVee]

The same issue started on my Fitbit just few days after its warranty expired. Wrote to Customer Support and their response was; can't do anything since it's not under warranty. I presume that in your case, the warranty is still valid. Better contact Customer Support

[MarreFitbit · Accepted solution]

Hi there. Welcome to the Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

@Tiff_Mey As a first approach, I'd recommend restarting your Charge 4. For instructions, see How do I restart my Fitbit device? 

Regarding the battery, please take these tips and recommendations into consideration to prevent a short battery life on your Charge 4.

@AndrewVee Thanks for your question about why we didn't offered a Fitbit replacement. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

If you have any further questions regarding the outcome of your case, please feel free to contact our team back so they can continue assisting you. 

[Tiff_Mey]

Sure, I will try these steps and update in a few days to see if performance has improved. Thanks!