Charge 4 won't respond

[RohiniH]

My Fitbit is about 2 years old. Went for a spin class and now it’s dead. Tried restarting. Tried switching Bluetooth off. Smiley faces come on for a sec bit nothing more….any suggestions??

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @RohiniH. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 4 before posting here. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

If the above doesn't work and your Charge 4 did not vibrate while performing the restart, I'd recommend trying the following:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• If the error "insufficient power source" appears on your device's screen, remove other devices plugged in to your power source, or plug your device in to another source.
• Try a different USB port or a UL-certified wall charger.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your Fitbit once again. For more information, see How do I restart my Fitbit device?

Hope that helps. 

[RohiniH]

Thanks for your reply. Just tried all the above including a new charger! It vibrates but the screen is still blank….

Update: Also the app is not syncing and is still looking for the device?!

[KamalpreetL]

Same issue here. Mine went blank on 24.9.22. Hv tried all these, then thought I’d wait and let it discharge fully then try again. Zilch.

[MarreFitbit]

@RohiniH I appreciate you had followed the tips and recommendations provided above.

I've created a case to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

@KamalpreetL Welcome to the Community Forums. Thanks for trying to troubleshoot your Fitbit device already. 

To better assist you, I'd like to confirm that you've tried all tips and recommendations provided in this help article. 

If you've, may I know if your Fitbit device is still vibrating? Is still syncing to your Fitbit app? If so, please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope this does the trick! 

[KamalpreetL]

Dear Marre Fitbit,
Thank you for replying. Gave me a day of hope, though I’m still waiting for
the follow up mail. Yes, I’ve tried all the tips mentioned. After your mail
I’ve tried changing the clock face. It vibrates on starting and the smiley
face appears then it goes back to being blank. Till yesterday it was
syncing with my phone and was showing steps on the phone; today it stopped
doing both. I’m desperate and very disappointed. Hope it can be fixed.

[Curleycat]

You should checkout the tread titled “BLACK SCREEN”.  Seems this problem with the charge 4 has been going on with many Charge 4 watches for many months now (mine included). Seems the black screen issues have been a problem since Fitbit did a software/malware update back in July 2022.

[KamalpreetL]

Same here!

[KamalpreetL]

Thank you, will do.

[zhuhaibaker]

today i having this problem , " black screen" and vibration when pressing the side , doesn't seems to be able to start

[Maximonster]

I have the same issue since updating yesterday. Restarting did not help. It will show the smiley but go straight back to only vibrating when the button is touched.

I cannot connect to it through Bluetooth so I can't change the clock face or any similar solutions