help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 4.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-25-2022 10:05 - last edited on ‎12-14-2022 14:42 by Fitbit Moderator

‎03-25-2022 10:05 - last edited on ‎12-14-2022 14:42 by Fitbit Moderator

I recently noticed my charge 4 has stopped recording calorie count during my walks and other workout activities.  I have rebooted the device 3x and it did not fix the issue.  Is there something else I can do?

Best Answer
Labels:
4 REPLIES 4

‎03-25-2022 13:10

‎03-25-2022 13:10

Not recording calorie count - my hunch is that it is still recording calories but maybe you are not seeing them in a certain display.  Does you daily calorie burn total increase from an exercise session?

Where exactly are you looking that you don't see calories being recorded, and on tracker or phone app?

Do you also think other data such s step count is not being recorded, or is it just calories?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎03-25-2022 13:41

In response to JohnnyRow

‎03-25-2022 13:41

I took a 3 mile walk. My gps showed where I went. I looked at stats. Map, splits, heart rate, energy. The energy is not showing. Says not enough data. When 2 weeks ago, everything showed up. Otherwise, calories is recorded in other areas.
Best Answer
0 Votes

‎03-25-2022 13:49

In response to Ann61

‎03-25-2022 13:49

If you use iPhone, check for Fitbit app update.

See https://community.fitbit.com/t5/iOS-App/Fitbit-app-says-quot-Not-enough-data-available-quot-when-log...

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎03-25-2022 14:02

In response to JohnnyRow

‎03-25-2022 14:02

I have a motorola android. Had no issues with fitbit until 2 weeks ago. I only use my phone when walking, cycling or when grandkids are with me.
Best Answer
0 Votes