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Charge 4

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‎01-19-2022 19:50 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

‎01-19-2022 19:50 - last edited on ‎12-14-2022 15:58 by Fitbit Moderator

I have owned 4 Fitbits and given 2 as gifts.  This last one I have had for 4 months and the band broke from the plastic so there is no replacing it.  When I called the representative I was  told to send pictures of the damage which I did.  Instantly an email reply from Fitbit and told me they no longer handle replacement claims via email...how do I get a replacement?  Who do I contact?    

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‎01-19-2022 20:06

‎01-19-2022 20:06

Phone or chat seems to be the best way to contact them. https://myhelp.fitbit.com/s/support?language=en_US 

Stepping in the U.S.A. since September 2013. Android 14

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