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Charge 4

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‎05-31-2022 03:48 - last edited on ‎12-14-2022 14:23 by Fitbit Moderator

‎05-31-2022 03:48 - last edited on ‎12-14-2022 14:23 by Fitbit Moderator

I have just purchased a Charge 4 and cannot get it to work. It keeps telling me to download the app or update fitbit.

I have the app downloaded onto my Lenovo Thinkpad via Windows 10. It is showing as being synced to my Charge 4 so don't understand why the Charge 4 will not work. Any ideas?

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2 REPLIES 2

‎05-31-2022 04:00

‎05-31-2022 04:00

Hi @Jan0848  you have a compatible phone? You can't pair the Fitbit to your computer, just your phone.

 

"REQUIREMENTS

  • To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. You can’t set up these devices on a Windows 10 device."

click to see the article 

Stepping in the U.S.A. since September 2013. Android 14

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‎06-01-2022 11:15

In response to Odyssey13

‎06-01-2022 11:15

Many thanks for your reply. Have now returned item to seller.
Regards Jan.

Sent from Mail for Windows
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